Shipping policy

Shipping Policy

At Universal Supplements, we keep things simple — fast dispatch, fair shipping, and no surprises.

All orders are processed within 1–2 business days.

Orders placed before 12pm (AEST) are typically dispatched the same day.
Orders placed after this time will be dispatched the next business day.

You’ll receive a confirmation email with tracking details once your order has shipped.

We offer simple, transparent shipping:

Free Shipping on orders over $150 AUD (Unless otherwise specified - e.g. free-shipping promotions)
Flat Rate Shipping of $9.95 AUD on orders under $150

No hidden fees. What you see at checkout is what you pay.

Estimated delivery times after dispatch:

We ship via trusted Australian carriers (e.g. Australia Post & courier services).

Prefer to grab it in person?

You can select Local Pickup at checkout and collect from our store in Port Kembla.

You’ll receive an email when your order is ready (usually same day).

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to:

We’ll always do our best to keep you updated.

Please ensure your shipping details are correct at checkout.

Universal Supplements is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately — we’ll do our best to fix it before dispatch.

If your order arrives damaged or goes missing:

We’ll work with the courier to resolve it quickly.

Currently, we ship within Australia only.

If you’ve got any questions about your order:

Email: hello@universalsupplements.com.au
Location: Port Kembla, NSW

We’re a local, independent store — not a warehouse.

That means:

We actually handle your orders
We care about getting it right
And if something goes wrong, we are sorry—we are only human! But we'll do everything we can to get it sorted!

-UNVRSL